Subject: Tech Support Candidate - Dharm Prakash Singh
From: Dharm Prakash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 03:53:26 -0400

| | Tech Support Test

Name | Dharm Prakash Singh
E-mail | [email-masked]
Phone Number | (+91) 8292052783
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 73 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jindal intellicom Pvt Ltd | Chat support executive | Still working | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

What is the error?
Check internet connection.
Check speed of internet through windows task manager.
Troubleshooting according to the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth speaker
Switch on bluetooth of phone
Look for available speaker in the list
Click connect and pair with device

What according to you makes you a good candidate for customer service or technical support job?

Understanding issue of the customer.
Acknowledging the issue.
Assurance to help
Sympathise, Empathise, Resolution.
Being calm and resolving issue as per the problem and sentiment of customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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