Subject: Tech Support Candidate - Mahesh Jat
From: Mahesh Jat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 03:50:20 -0400

| | Tech Support Test

Name | Mahesh Jat
E-mail | [email-masked]
Phone Number | (0) 9571455958
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Alwar, Rajasthan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I open the Browser and search for a website. The website did not open on the browser due to some error. If a website is open on another browser then the former browser have some error in itself. If there is an error in the website this is due to connection problem or there is any problem in the device which we use or the connection time period is over so the website did not open in the browser.

Steps we take in logical order to troubleshoot the problem.

1. First we check the internet connection.
2. second we clear the browser cookies and cache.
3. third we check the browser work properly or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. first we open the Bluetooth of the mobile phone and speakers.
2. Then search for the user name of the speakers.
3. click on the user name of speakers and pair it with the mobile phone.
4. Then speakers connect with mobile phone through Bluetooth.
5. And, then play everything.

What according to you makes you a good candidate for customer service or technical support job? | I am very Hardworking, and I am very dedicated toward my work. I will talk with the customers very politely and understand there problems and resolved it as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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