Subject: Tech Support Candidate - Showkat Ahmad Khokher
From: Showkat Ahmad Khokher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 03:31:35 -0400

| | Tech Support Test

Name | Showkat Ahmad Khokher
E-mail | [email-masked]
Phone Number | (+91) 9149431797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are steps to tackle the problem
I will make sureure the Internet Connection works.
Open the page in another browser.
Close other tabs, extensions, and apps.
Restart the browser.
Check the web address for typos.
Restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the Bluetooth of both devices. Open the Bluetooth settings on mobile phone and click on search new device, there will be speaker's name, click on it & it will be paired.
What according to you makes you a good candidate for customer service or technical support job? | I truly believe that the most important thing is to be patient and warm with customers. It will leave a good impression on customers, it may soften their anger or distress about their issue and they will eventually have a better customer experience. On the other hand being kind is not enough. It is crucial for me to be able to solve all customer’s issues efficiently and the fastest possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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