Subject: Tech Support Candidate - Adarsh Saxena
From: Adarsh Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 03:14:12 -0400

| | Tech Support Test

Name | Adarsh Saxena
E-mail | [email-masked]
Phone Number | (0120) 8383033551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gautam Buddha Nagar Sector 5 Harola Noida Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Esprit Stones Pvt Ltd | Raw Materials Supervisor | 15 July | 12700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Greetings!

Honestly I Didn't Work On Computer At My Job And Don't Have Right Idea Of Trouble Shooting Because I Was Appointed As A Trainee Machine Operator In The Organization And After One Month I Was Appointed As Supervisor In Raw Material Department Because Of My Dedication. Where I Used To Handle And Manage Everything Manually On Files Without Any Desktop System.

So, This Is The Reason Currently I'm Not Able To Do Advance Computer Operations. But I'm Sure That When A Proper Training Would Be Provided So I'll Perform Better.

Thank You!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps Are As Follows:-
1) Click On The Bluetooth Icon On The Phone And Turn It Onn.
2) And Press The Power Button On Bluetooth Speaker When It's Light Starts Indication.
3) And Click On The Bluetooth's Available Device Section And Click On It.
4) When You See The Pair Option Click On It And You're Good To Go.
5) Enjoy The Music.

What according to you makes you a good candidate for customer service or technical support job?

1) My Confidence
2) Communication Skills
3) Fluent English
4) Convening Abilities
5) Corporate Language
6) Polite Behavior
7) Problem Solving Attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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