Subject: Tech Support Candidate - Mohd Tahseen Raza Khan
From: Mohd Tahseen Raza Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 02:33:17 -0400

| | Tech Support Test

Name | Mohd Tahseen Raza Khan
E-mail | [email-masked]
Phone Number | (91) 7902908394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer service non voice | | 35k
Previous Employer 1 | Enercon | | | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | ...
Please list the steps to connect a Bluetooth speaker to your mobile phone. | ...
What according to you makes you a good candidate for customer service or technical support job? | ...
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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