Subject: Daily performance summary for LiveSalesman team for Sep 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 10th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Hasan Nour | 0 | 0 | 3 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 4 | 16 | 2 | 22
Asma Salem | 0 | 1 | 17 | 3 | 21
Khaled Sufian | 0 | 4 | 26 | 3 | 33
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 1 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 17 | 1 | 18
Amir Aziz | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 7 | 0 | 1 | 8
samah Alharby | 0 | 2 | 0 | 0 | 2
Javed Aslam | 0 | 0 | 18 | 3 | 21
Rashid Rashoud | 0 | 0 | 33 | 0 | 33
Syed Ataullah | 0 | 0 | 14 | 0 | 14
Grand Total | 2 | 19 | 144 | 13 | 178

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 46
| Delivery Related | (blank) | 5
| | Day of Delivery - Status | 9
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 18
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 4
| | Refund for Other reason | 3
| | Refunds after Return | 2
Customer Services Total | | | 105
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 4
No Answer Total | | | 5
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Store Availability | 2
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | (blank) | 1
| | Delivery Time | 1
| | Return Policy | 2
| Product Related | Product Specification | 15
PreSales Total | | | 29
Grand Total | | | 140

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 2 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 2 | 0 | 1 | 0 | 0 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 5 | 6 | 1 | 2 | 4 | 8 | 26
Saleh Ahmed | 0 | 0 | 3 | 3 | 1 | 2 | 9
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mohd Iqbal | 7 | 1 | 1 | 2 | 0 | 2 | 13
Javed Aslam | 2 | 6 | 1 | 2 | 1 | 1 | 13
Mohammed Abdulwahed | 5 | 1 | 0 | 1 | 0 | 0 | 7
RAMI KASSAM | 4 | 3 | 1 | 4 | 0 | 0 | 12
Hassan Saeed | 4 | 0 | 0 | 2 | 0 | 0 | 6
Abdulmajeed Alanzy | 2 | 1 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Shakeeb Arsalan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Salem | 3 | 0 | 0 | 0 | 0 | 0 | 3
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Maryam Harthy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 43 | 18 | 7 | 16 | 6 | 14 | 104

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 3 | 3
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 1 | 2
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Yahkoob Erachat | 1 | 0 | 0 | 0 | 1 | 1 | 3
Abdulmajeed Alanzy | 0 | 1 | 0 | 0 | 0 | 0 | 1
Limia Alqarny | 0 | 1 | 0 | 0 | 0 | 0 | 1
samah Alharby | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Abdulwahed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Asma Salem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Maryam Harthy | 4 | 0 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 2 | 0 | 1 | 2 | 6 | 28

Please feel free to reach out for any further clarifications.