Subject: Daily performance summary for LiveSalesman team for Sep 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 10th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 8 | 0 | 1 | 9
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 18 | 0 | 1 | 20
Ankit Kumar | 9 | 3 | 25 | 0 | 0 | 37
Mohammed Ali | 6 | 0 | 5 | 0 | 10 | 21
Abu Sufian | 0 | 3 | 27 | 0 | 0 | 30
Saleh Ahmed | 0 | 0 | 10 | 0 | 4 | 14
Waseem Ahemad . Khan | 0 | 0 | 18 | 0 | 1 | 19
Yahkoob Erachat | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 2 | 0 | 2
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Rashid Rashoud | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 7 | 112 | 3 | 17 | 155

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Delivery Status | 18
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Return Request Initiation | 2
Customer Services Total | | | 32
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 1
| | Store Availability | 7
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 4
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 64
PreSales Total | | | 87
Grand Total | | | 122

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 8 | 4 | 0 | 0 | 0 | 0 | 12
Amir Aziz | 2 | 3 | 0 | 0 | 0 | 0 | 5
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 7 | 0 | 0 | 0 | 0 | 19

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 0 | 0 | 1 | 1 | 6
Abu Sufian | 4 | 2 | 6 | 2 | 2 | 1 | 17
Yahkoob Erachat | 3 | 1 | 2 | 2 | 1 | 1 | 10
Jok Kuol | 5 | 3 | 1 | 0 | 0 | 1 | 10
Mohammad Faizan | 3 | 4 | 0 | 0 | 1 | 0 | 8
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ankit Kumar | 8 | 3 | 2 | 0 | 0 | 0 | 13
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 16 | 11 | 4 | 6 | 5 | 68

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 9 | 3 | 1 | 0 | 2 | 0 | 15
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Saleh Ahmed | 6 | 0 | 0 | 0 | 0 | 0 | 6
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 3 | 1 | 0 | 2 | 1 | 24

Please feel free to reach out for any further clarifications.