Subject: Warranty Average lifetime
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Fri, 10 Sep 2021 11:40:57 +0000

Hi Ashish,

I found that in Aug. the average lifetime of the Warranty tickets has increased from 16 to 19 days.
We measure for “Average Lifetime” is number of days date of transfer to CS to date of Delivered to customer.
I in the extracted file, there are too many cases with +15 days, there are tickets in the list with lifetime of 70, 100, 50.
Could you make a random check to find when has gone wrong, is it due to the stock unavailability or ?
Could it be that Date of Transfer has inserted wrongly?

Can you please investigate and update me by Monday?
Best regards​​
Sara Aknooni
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

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