Subject: Tech Support Candidate - Raj Pandey
From: Raj Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 06:03:40 -0400

| | Tech Support Test

Name | Raj Pandey
E-mail | [email-masked]
Phone Number | (+91) 8377970143
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stellar Dynamics Pvt Ltd | Team Leader | 13-Aug-2021 | 38000
Previous Employer 1 | Jio | Senior Engineer | 12-Aug-2020 | 35000
Previous Employer 2 | A2Z Infra Engineering (Linquest Quippo Role)) | Senior Engineer Quality | 10-Apr-2018 | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Check the internet connection (If OK Then)
Step 2- Check the browser whether it is compatible or not.
Step 3- Put https:// before the website.
Step 4- Clear the browser's cache & cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1 Switch on the Bluetooth of the mobile phone (make sure the visibility of device is ON).
Step-2 Switch on the speaker.
Step-3 Switch on the search mode of the speaker (by default the bluetooth search option is ON).
Step-4 In mobile the speaker's name appears
Step-5 Press the icon of the bluetooth speaker in mobile
Step6- Enter the pass-code if given
Step-7 Enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

I am a helping natured person & here I can help people with the resolutions of their queries.
I feels happy when I help someone.
I am energetic & positive person.
My friendly behavior helps me to grow my network.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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