Subject: Tech Support Candidate - Kobid Tiwari
From: Kobid Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 03:35:37 -0400

| | Tech Support Test

Name | Kobid Tiwari
E-mail | [email-masked]
Phone Number | (91) 9811746306
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Canara hsbc obc life insurance company | Insurance Sales manager | Na | 31512
Previous Employer 1 | Hdfc bank ltd | Deputy manager | 24/11/2020 | 37900
Previous Employer 2 | Coverfox insurance broking Pvt ltd | Sr customer advisor | 24/04/2019 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - First check the web address
Step 2 - check with other browser to open website such as Internet explorer, chrome etc.
Step 3-Check the Internet connection
Step 4-Delete all the cookies and history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-open Bluetooth of both devices
Step 2 - keep it discoverable to other devices
Step 3 - Once device is discovered in primary device, then pairing will take place
Step 4- both device connected for voice /audio use

What according to you makes you a good candidate for customer service or technical support job? | Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate me from others.I look forward to contributing my skills and experiences to your organization if given the opportunity, use my skills such as soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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