Subject: Tech Support Candidate - Kanan Kumari
From: Kanan Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 03:30:49 -0400

| | Tech Support Test

Name | Kanan Kumari
E-mail | [email-masked]
Phone Number | (91) 9709271505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My Device
2. Make Sure the Internet Connection Works
3. Check if the Website is Down for Everybody or Just Me.
4. Clear Cache and Data of your browser.
5. Try using a different internet browsing application like Chrome or Samsung Internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | "Client First" is a mantra for any Organization to suceed in its business. I follow this mantra. Being responsive with uplifting outlook, taking responsibility and possession, understanding Customer issues as an accomplice and giving proactive savvy and best arrangements towards the issues before the Customer acknowledges would separate you from others.Its about your demeanor notwithstanding your scholarly capability, similar to you ought to be calm, acceptable audience, issue solver, supportive, group developer and ability to draw in individuals well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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