Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 01:33:00 -0400

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (+91) 7387240726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Salesforce admin

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant technologies | Support engineee | 18 the August 2021 | 30000
Previous Employer 1 | Tech Mahindra | Advisor | 1st Nov 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection.
2. I will browser history and cache.
3. Will check if I have access to that website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the phone Bluetooth and search for device name.
2. Click on device name and pair the device and it will connect.

What according to you makes you a good candidate for customer service or technical support job?

1. I have worked in same domain.
2. I know what is customer service.
3. I am good in communicating with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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