Subject: Daily performance summary for LiveSalesman team for Sep 9th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 9th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 22 | 1 | 23
Mohammed Abdulwahed | 0 | 3 | 23 | 5 | 31
samah Alharby | 0 | 4 | 0 | 0 | 4
Asma Salem | 0 | 5 | 17 | 2 | 24
Yahkoob Erachat | 0 | 3 | 8 | 8 | 19
Mohd Iqbal | 0 | 1 | 25 | 6 | 32
Mohammed Ali | 2 | 0 | 0 | 0 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 8 | 0 | 0 | 8
Abdulmajeed Alanzy | 0 | 0 | 34 | 4 | 38
Hassan Saeed | 0 | 0 | 34 | 2 | 36
Javed Aslam | 0 | 0 | 10 | 1 | 11
RAMI KASSAM | 0 | 0 | 36 | 3 | 39
Rashid Rashoud | 0 | 0 | 17 | 0 | 17
Syed Ataullah | 0 | 0 | 63 | 0 | 63
Grand Total | 2 | 24 | 289 | 32 | 347

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 29
| Delivery Related | (blank) | 3
| | Damage during delivery | 2
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 4
| | Delivery Status | 79
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 4
| | Refunds after Return | 6
| | Return Request Initiation | 1
Customer Services Total | | | 152
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
PreSales | Other Enquiry | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 1
| | Product Specification | 16
PreSales Total | | | 23
Grand Total | | | 179

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 5 | 1 | 0 | 1 | 0 | 0 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 10 | 2 | 0 | 2 | 4 | 8 | 26
Saleh Ahmed | 0 | 1 | 2 | 3 | 1 | 2 | 9
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 1 | 4
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 1 | 3
Mohd Iqbal | 9 | 1 | 0 | 3 | 0 | 3 | 16
Javed Aslam | 4 | 4 | 1 | 3 | 1 | 1 | 14
RAMI KASSAM | 6 | 3 | 1 | 4 | 1 | 0 | 15
Mohammed Abdulwahed | 3 | 1 | 0 | 1 | 0 | 0 | 5
Hassan Saeed | 4 | 0 | 2 | 0 | 0 | 0 | 6
Abdulmajeed Alanzy | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shakeeb Arsalan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Salem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 46 | 12 | 6 | 16 | 8 | 16 | 104

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 2 | 2
Yahkoob Erachat | 1 | 0 | 0 | 0 | 1 | 2 | 4
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 2 | 3
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Maryam Harthy | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdulmajeed Alanzy | 0 | 1 | 0 | 0 | 0 | 0 | 1
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
samah Alharby | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Abdulwahed | 5 | 0 | 0 | 0 | 0 | 0 | 5
Asma Salem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 2 | 0 | 1 | 2 | 7 | 24

Please feel free to reach out for any further clarifications.