Subject: Daily performance summary for LiveSalesman team for Sep 9th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 9th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 16 | 0 | 7 | 25
Waseem Ahemad . Khan | 0 | 0 | 10 | 0 | 0 | 10
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 3
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 3 | 3
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 24 | 0 | 9 | 0 | 17 | 50
Ankit Kumar | 0 | 12 | 25 | 0 | 0 | 37
Jok Kuol | 0 | 3 | 34 | 0 | 0 | 37
Mohammad Faizan | 0 | 6 | 27 | 0 | 0 | 33
Saleh Ahmed | 0 | 1 | 11 | 0 | 7 | 19
Amir Aziz | 0 | 0 | 0 | 9 | 0 | 9
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Rashid Rashoud | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 27 | 24 | 132 | 9 | 34 | 226

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 10
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 39
| | Partial Delivery | 5
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 8
| | Refunds after Return | 5
| | Return item not received | 1
| | Return Request Initiation | 8
Customer Services Total | | | 90
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | (blank) | 2
| | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 20
| | Store Location | 3
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 3
| | Delivery Time | 5
| Product Related | Combo | 1
| | Product Specification | 42
PreSales Total | | | 81
Grand Total | | | 177

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 11 | 1 | 0 | 0 | 0 | 0 | 12
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 16 | 1 | 0 | 0 | 0 | 0 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 1 | 1 | 0 | 1 | 7
Abu Sufian | 5 | 4 | 2 | 3 | 2 | 1 | 17
Yahkoob Erachat | 6 | 2 | 2 | 4 | 2 | 1 | 17
Jok Kuol | 7 | 2 | 1 | 0 | 1 | 0 | 11
Mohammad Faizan | 9 | 2 | 0 | 0 | 1 | 0 | 12
Ankit Kumar | 7 | 5 | 3 | 0 | 1 | 0 | 16
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 39 | 15 | 9 | 9 | 7 | 4 | 83

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 10 | 3 | 0 | 0 | 2 | 1 | 16
Yahkoob Erachat | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Saleh Ahmed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 19 | 3 | 0 | 0 | 2 | 1 | 25

Please feel free to reach out for any further clarifications.