Subject: Tech Support Candidate - Anshita Mittal
From: Anshita Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 14:01:26 -0400

| | Tech Support Test

Name | Anshita Mittal
E-mail | [email-masked]
Phone Number | (91) 7351180996
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intelligent Resource Service Pvt Ltd | Senior Documentation Specialist | 01 Oct 2021 | 35000
Previous Employer 1 | Inficare Software Technologies Pvt Ltd | Onboarding Specialist | | 28000
Previous Employer 2 | Healthcare at Home India Pvt Ltd | Business Acquisition Officer | | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll figure out where the problem is
Open a new tab and check to see if I can load another website like google.com or Youtube.com
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
Try to see any of these error messages, it might just be a problem with cache:
The connection was reset
The connection has timed out
If I don't see any of the error messages above,
Look at the result from the site, to determine if
the site is down.
If not then'
Check the web address
Change system's proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe up from the bottom of the screen.
Touch and hold Bluetooth.
Tap Pair new device.
If I don't find Pair a new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device I want to pair with the device

What according to you makes you a good candidate for customer service or technical support job?

Skills
Good listening, problem solver, helpful, team builder and I know how to engage people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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