Subject: Tech Support Candidate - Faraz Ansari
From: Faraz Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 13:55:10 -0400

| | Tech Support Test

Name | Faraz Ansari
E-mail | [email-masked]
Phone Number | (91) 9808451707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | axis bank | Asst Manager | na | 35000
Previous Employer 1 | na | na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check internet Connection
2- Clear Cache
3- Restart Browser
4- Change Browser
5- Restart Device
6- Change Device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open Phone
2 Open Blue tooth
3 Open Speaker
4 Make it(speaker) discoverable(if not connected earlier)
5 go to Bluetooth in the phone
6 check the list of available devices
7 select your device.

What according to you makes you a good candidate for customer service or technical support job?

Must have patience
Understand Brand language
Knows how to understand customer query
Resolve Query/concern

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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