Subject: Tech Support Candidate - Sunil Kumar Vishwakarma Sunil
From: Sunil Kumar Vishwakarma Sunil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 12:12:45 -0400

| | Tech Support Test

Name | Sunil Kumar Vishwakarma Sunil
E-mail | [email-masked]
Phone Number | (91) 9052354091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICICI BANK | Assistant Manager | June 2,2021 | 26400
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have to check the net connection.
We have to check the type of error.
We need to delete all the temporary files from the system and delete the cookies.
If still problem is persist we have check in other browser.
We have to open the website in new tab of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth speaker and then switch on the bluetooth of the mobile phone, afterword search the new device then model details or name of the speaker will appear then connect.
What according to you makes you a good candidate for customer service or technical support job? | Customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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