Subject: Tech Support Candidate - AVESH CHOUBEY
From: AVESH CHOUBEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 11:44:27 -0400

| | Tech Support Test

Name | AVESH CHOUBEY
E-mail | [email-masked]
Phone Number | (+91) 7906518859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Outside Delhi ready to relocate asap required.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
PowerPoint powerful presentations.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check wether the website is not blocked in the browser by clicking on the lock sign once u confirm it step one is done if issue resolved ok if not than open new tab to see if other websites open or not if yes than sometimes it happens with certain website and if not use different browser for the same purpose if problem is resolved than ok if not than check wether the problem is with all sites or the specific one once u confirm and problem appeared to be with specific one it means that website is overloaded and crashed or some sort of updation is going on in the website .So, this procedure will definately help you in your problem solving and will also enhance your skill in resolving problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the speaker and after that turn your mobile bluetooth on and search for devices if device is not found in the list of active devices on your mobile phone.
Once u find the device name please click on it and allow the permission asked also allow pairing by sharing bluetooth pairing code finally device will get connected.
In case of auto detecting devices they will ask u to permit pairing by showing random number once u permit them they connect themselves.

What according to you makes you a good candidate for customer service or technical support job? | I might not posses all the qualities required for this position but what makes me different is my thinking skills through which I always tries to make things less complicated and easy to understand as it is not easy for everyone to understand technical terminology and also my empathy and politeness along with the listening skills makes me a good choice for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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