Subject: Tech Support Candidate - Aakash Sharma
From: Aakash Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 09:27:08 -0400

| | Tech Support Test

Name | Aakash Sharma
E-mail | [email-masked]
Phone Number | (91) 8800586838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi, Patel Nagar near Karol Bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Adobe tech support | 20 June 2021 | 27,000
Previous Employer 1 | Teleperformance | Google content moderation | 10 Feb 2020 | 23,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Case : 1, If I'm accessing it outside India, and that website is geo blocked, then I can use socks (sock5 indian or any good paid vpn like Cyber Ghost, nord vpn or express VPN) to access it

- Case 2:- I'm in India, or in geo accessable location

- 1) I'll try to open it in different browser, if it's same in all , then I'll use dns ( adguard dns or cloudflare) but we usually prefer Google dns 8.8.8.8 one. , And then I'll try to open the website.

- 2) If it still doesn't work, then I'll go to c drive, in host file .TXT location and will put # before ndtv.com or remove that entry) and will restart the computer

And voila !

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn on bluetooth on your smartphone
- Turn on bluetooth on a speaker

And then search the name of the model number and connect it.

What according to you makes you a good candidate for customer service or technical support job?

- I love gadgets and a good learner. I can adapt to any new technology very quickly.

I want to work in all kinds of technical jobs.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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