Subject: Tech Support Candidate - Dona Joji
From: Dona Joji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 09:03:14 -0400

| | Tech Support Test

Name | Dona Joji
E-mail | [email-masked]
Phone Number | (91) 9207408890
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 52
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance Global Services Pvt Ltd | Customer service executive | 20 June | 12000
Previous Employer 2 | Focus Organization | Business development associate | August 22 | 14000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try reloading the page simply by clicking on reload image on the left top corner of the page. If that does not work I will try to reload it by clicking Cntrl + F. If that also does not work I will close the tab and try open the page again. Finally I will turn off the internet connection and then turn it on and try load the page again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth speaker, turn on bluetooth on your mobile phone, the phone starts searching for new devices , pair the phone with the speaker and then connect it with speaker.
What according to you makes you a good candidate for customer service or technical support job? | Tolerance is the lowest virtue one needs to have but it is the best virtue needed is customer service. It is different from patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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