Subject: Tech Support Candidate - Abhinav Puneet
From: Abhinav Puneet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 08:38:57 -0400

| | Tech Support Test

Name | Abhinav Puneet
E-mail | [email-masked]
Phone Number | (+91) 8595302419
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdara delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr customer rep | 0 | 40k
Previous Employer 1 | IEnergizer | Sr customer executive | March 2021 | 40 k
Previous Employer 2 | Moodys Analytics | Delivery Lead | July 2018 | 40k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Which error is appearing on the screen
Try on a different browser
Check internet connection
Clear browser cache and cookies
Check IP address and Mac addredd

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth
Search for open and available devices to be connected
Choose the speaker to be connected
Ready to use!

What according to you makes you a good candidate for customer service or technical support job?

Have good experience in customer services and tech support thanks to EA sports, where i have worked for 1 year.
Excellent communication skills and knowledge of tech support
Patience to understand and assist the customer as required.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |