Subject: Tech Support Candidate - Kavita Chauhan
From: Kavita Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 06:56:06 -0400

| | Tech Support Test

Name | Kavita Chauhan
E-mail | [email-masked]
Phone Number | (+91) 7054067019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Deoria
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Here are some possible solution, these solutions will try to minimize or remove the error completely.
1.Clear browser cache, history and cookies for this open Crome browser at the top right click more icon, click more tools then clear browsing data, at the top choose a time range to delete everything, select all time. I Next to cookies and other site data, cache imamages and files, check the boxes and click clear data.
2. Reset Crome settings for this open Crome browser at the top right click more icon, select setting from menu options, at the bottom click advanced, under reset and cleanup click reset settings and then reset settings.
3. Change IPv4 DNS Address for this open control panel click view network status and tasks, I click change adopter settings on the left portion of the window, double click the icon for the internet connection you are using, click and highlight internet protocol version 4 (TCP/IPv4) and click properties then enter the new DNS like  preferred DNS server- 8.8.8.8
Alternate DNS server - 8.8.4.4
Tick on validate settings then click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On your mobile swipe down from the top of the screen.
2.Touch and hold Bluetooth
3.Tap pair new device, I if you don't find Pair new device, checkup under "Available devices" or tap more, refresh.
4. Tap the name of the Bluetooth device you want to connect with your device
5. Follow other on screen instructions if any.

What according to you makes you a good candidate for customer service or technical support job? | I am good in communication and presentation skills and very good in making relationship with customers. I have good leadership qualities and team work that's why I am a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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