Subject: Tech Support Candidate - Lalit gupta
From: Lalit gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 06:25:31 -0400

| | Tech Support Test

Name | Lalit gupta
E-mail | [email-masked]
Phone Number | (+91) 8505828968
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will ceck the network connectivity. Then checking the domain if it doesn't work then reconnect to the network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth and switch on the Bluetooth device.
Open Bluetooth setting in your mobile phone.
Search the name of your Bluetooth speaker.
Click on it when it shows the name.
click on pair button.
finished

What according to you makes you a good candidate for customer service or technical support job? | Knowledge and good customer intraction skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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