Subject: Re: Temi's Overdue tickets
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Date: Thu, 9 Sep 2021 03:25:13 -0700 (MST)

Hello Sara, 

I checked his tickets and found that we need to reply to the customers on below mentioned tickets. 

ID 	Group 	Comments 
148220 	EPOS L2 	Temi was following up this case with you 
168512 	EPOS L2 	Case was transffered from L1. We can assign this ticket to someone else as Temi did not work on this ticket yet. 
168273 	EPOS L2 	Customer is waiting for response. 
161612 	Quality 	Customer is waiting for response. 
169907 	EPOS L2 	Customer requested for call back on 27th August. 
171628 	EPOS L2 	Customer is waiting for response. 

Regards, 
Ashish Dabral 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 9, 2021 3:21:44 PM 
Subject: RE: Temi's Overdue tickets 

Hi Ashish, 

Thank you! 

I just checked; his overdue tickets are mainly Quality. 

Could you have a look to find if they need a real action? 

Real action means that he has promised an update to customer or customer has sent n email, waiting his response. 

Thank you! 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

From: Ashish Dabral <[email-masked]> 
Sent: Thursday, September 9, 2021 11:48 AM 
To: Sara Aknooni (SRAK) <[email-masked]> 
Subject: Temi's Overdue tickets 

		

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Hello Sara, 

Here is attached overdue tickets for Temi. 

Regards, 
Ashish Dabral