Subject: Tech Support Candidate - Rohun Singh
From: Rohun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 06:09:10 -0400

| | Tech Support Test

Name | Rohun Singh
E-mail | [email-masked]
Phone Number | (91) 9325931955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | SME | | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'd check if I'm able to connect to the internet with any other device. Then check if I'm able to surf the internet on the same computer with another browser. If not, check if I am connected to the wifi correctly
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth on the smartphone. Then keep the Bluetooth button pressed so the device can pair. Usually a beep or chime on the device to connect means a Bluetooth connection has been established successfully
What according to you makes you a good candidate for customer service or technical support job? | Patience, step by step process, tenacity, grit, and excellent communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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