Subject: Tech Support Candidate - Nishant vashist
From: Nishant vashist <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 06:04:13 -0400

| | Tech Support Test

Name | Nishant vashist
E-mail | [email-masked]
Phone Number | (+91) 7011278815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Delhi ,India
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | Bda | 1-09-2021 | 41000
Previous Employer 1 | VIVO | TEAM LEADER | 26-01-2021 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open a new tab and check to see if you can load another website .
2.Launch another browser.
3.The connection was interrupted was reset.
4.Clear cookies and cache.
5. New search with https.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Bluetooth setting in  mobile open it than open the Bluetooth of speaker search it in mobile Bluetooth connection click on the speaker name and connect it.
What according to you makes you a good candidate for customer service or technical support job? | I should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. Technically solve the problem in the given time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |