Subject: Tech Support Candidate - Chhavi Sharma
From: Chhavi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 05:17:53 -0400

| | Tech Support Test

Name | Chhavi Sharma
E-mail | [email-masked]
Phone Number | (0) 8750678794
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Surajpur greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aes lab | Analyst | | 18000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll first check the web address for typos.
Will check if the network connection is working properly.
Refresh the page.
Restart device .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of screen . Touch and hold bluetooth .Tap pair new devices .check available devices . Tap on name of the device for pair . Provide password pair and connect.
What according to you makes you a good candidate for customer service or technical support job? | Good communication and convencing skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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