Subject: Tech Support Candidate - Manish Kachhia
From: Manish Kachhia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 05:05:19 -0400

| | Tech Support Test

Name | Manish Kachhia
E-mail | [email-masked]
Phone Number | (91) 9998365643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad, Gujarat
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | TTEC | Manager | 30/06/2021 | 67,500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection
2. Clear cache and cookies of the web browser and try again
3. Try to access the webpage on a different browser
4. Try to open the webpage on a different computer/device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Activate Bluetooth on the speaker
2. Activate Bluetooth on mobile phone
3. Go to Bluetooth setting on the mobile phone and search for the speaker name under Available Devices
4. Select the device and click on Connect

What according to you makes you a good candidate for customer service or technical support job? | While I was working as a customer support representative, I always ensured that my customers feels valued when they contact for support. I patiently listen to their issue. I offer empathy where required. I make my customer feel that I was able to understand their issue and make them feel confident that I will be able offer the best possible solution to their problem. Most importantly, I value their time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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