Subject: Tech Support Candidate - Ankur Gupta
From: Ankur Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 04:41:58 -0400

| | Tech Support Test

Name | Ankur Gupta
E-mail | [email-masked]
Phone Number | (91) 9899144124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer Service Operations

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cummins India | Supervisor | Currently Working | 115000
Previous Employer 1 | Keysight Technology | Customer service sr ops administrator | 1feb 2021 | 102000
Previous Employer 2 | Agilent Technology | Customer service ops administrator | 31 Aug 2014 | 72000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First thing to check if connected to Internet.
Then look for correct website address if any spell mistake.
Then clear all cache and restart PC if needed.
Try using the address again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to phone settings and click on Bluetooth icon to search nearby devices. Make sure Bluetooth is speaker is also switch on.
Once search, pair the device and connect.

What according to you makes you a good candidate for customer service or technical support job? | Understand the root cause of problem and resolve the query with minimum customer involvements.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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