Subject: Tech Support Candidate - Varun Anand
From: Varun Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 03:46:10 -0400

| | Tech Support Test

Name | Varun Anand
E-mail | [email-masked]
Phone Number | (011) 9654184960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TaskUs | Policy Research Specialist | NA | 63000
Previous Employer 1 | Concentrix | Assistant Manager | 9 January 2021 | 45000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I would check if the web address is correct or not.

If the address is correct then I would check my internet connection if it is working properly.

If my internet is working fine then I would restart my device because many basic problems can be solved simply by restarting the device.

Lastly I would check if the website is down for everyone or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will go to settings
2. Then I will tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear
5. If my Bluetooth speaker is not listed, I will press the button (often with a Bluetooth symbol on it)on my speaker that makes it discoverable
6. Lastly I will select my speaker on my mobile phone

What according to you makes you a good candidate for customer service or technical support job?

I'm willing to go to the extra mile for customers.

I have the ability to look at a problem from many perspectives.

I can work with others as well to find a new solution or a fix.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |