Subject: Tech Support Candidate - Rabiya Amreen
From: Rabiya Amreen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 03:26:10 -0400

| | Tech Support Test

Name | Rabiya Amreen
E-mail | [email-masked]
Phone Number | (+91) 7900950530
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | rampur uttar pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take notes about the error messages. If my computer gives me an error message, i will write down more information as possible.
I will check the cable.If problem still occurs, i will  restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device.
2. Switch on the Bluetooth on mobile phone (both Android and IOS) and select the Bluetooth settings option.
3.Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job?

I am self motivated and hard working.
I can manage the critical situations.
I can hold all my responsibilities.
I will handle a good communication with my costumers.
If chosen, i will do all my work with all my responsibilities.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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