Subject: Tech Support Candidate - Tushar Natani
From: Tushar Natani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 02:12:16 -0400

| | Tech Support Test

Name | Tushar Natani
E-mail | [email-masked]
Phone Number | (91) 9529498352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Extramarks education India pvt ltd | Area sales manager | 18 oct 2020 | 33000
Previous Employer 2 | Udayy | Sales Manager | 20 June 2021 | 50000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will restart the computer as this clear cache memory, Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2. Then after this above this step , then also not not working I will check my internet connection , as just by searching results on google.
3. I will check other websites as this can be case when ndtv website is down .
4. Last I can try for troubleshooting problem solutions

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch On the Bluetooth of the mobile phone and and then On Bluetooth of speaker.
2. Then Open Bluetooth option in mobile phone from settings, search for the device name of speaker  and pair the device option will come and click on name of Bluetooth speaker name , after this it will get paired and you can play the song from mobile

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate me  from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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