Subject: Tech Support Candidate - Sanjay Kumar
From: Sanjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 01:55:39 -0400

| | Tech Support Test

Name | Sanjay Kumar
E-mail | [email-masked]
Phone Number | (091) 8295113273
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reznext Global Pvt LTD | Technical account manager | 31 Jan 2021 | 35000
Previous Employer 1 | Yatra online Pvt LTD | Senior product executive | 30 Sept 2019 | 34000
Previous Employer 2 | Birdres technology Pvt LTD | Team Leader | 31 Aug 2014 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This site can't be reached Error
Clear browser cache, history and cookies.
Reset Chrome browser settings.
Reset Wi-Fi Modem.
Restart DNS client.
Change IPv4 DNS Address.
Disable "Experimental QUIC protocol" flag.
Changing maximum allowed TLS version.
Reset the Chrome profile Sync.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device. ...
Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. ...
Step 3: Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | My past company experience
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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