Subject: Tech Support Candidate - Praveen Chandran
From: Praveen Chandran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 23:51:21 -0400

| | Tech Support Test

Name | Praveen Chandran
E-mail | [email-masked]
Phone Number | (911) 8851695350
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam colony  near palam metro station-South west delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Kaff India pvt ltd | Service cordinator | 15/06/2020 | 31200
Previous Employer 2 | Usha international | Sr Escalation executive | 31/10/2019 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the error promp,first i will chechk wheather firewall security  is preveting website to load,if is it then i will uncheck the option allow,second i will clear the catch files then will restart the browser or system,basically it  happens only on a secure website so i will go according to the logical reason of what dialogue box is prompting to do to resolve the issue because it may be reason of DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

ON BLUETOOTH  SPEAKER

MOBILE-SETTING--ON BLUETOOTH- SEARCHING FOR BLUETOOTH DEVICE -SELECT THE DEVICE SPEAKING-IT WILL BE READY TO USE

What according to you makes you a good candidate for customer service or technical support job? | In my last 6 to 10 years experience into customer service industry,I believe to provide best service to the customer,you need to be a good listener so that  you understand the issue better & give best solution in no time,it makes me good candidate for customer service wheather it is IT or Non IT
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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