Subject: Daily performance summary for LiveSalesman team for Sep 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 09:05:13 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Hasan Nour | 1 | 0 | 7 | 3 | 11
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 13 | 26 | 3 | 42
samah Alharby | 0 | 5 | 0 | 1 | 6
Mohd Iqbal | 0 | 0 | 27 | 6 | 33
Malek Hosan | 0 | 0 | 10 | 4 | 14
Mohammed Ali | 1 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 1 | 0 | 1
Javed Aslam | 0 | 1 | 0 | 1 | 2
Limia Alqarny | 0 | 3 | 0 | 0 | 3
Abdulmajeed Alanzy | 0 | 0 | 39 | 6 | 45
Hassan Saeed | 0 | 0 | 44 | 7 | 51
RAMI KASSAM | 0 | 0 | 44 | 6 | 50
Rashid Rashoud | 0 | 0 | 20 | 0 | 20
Syed Ataullah | 0 | 0 | 58 | 1 | 59
Shakeeb Arsalan | 0 | 0 | 0 | 3 | 3
Grand Total | 2 | 22 | 276 | 41 | 341

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 17
| Delivery Related | (blank) | 5
| | Day of Delivery - Status | 5
| | Delayed Delivery (HH) | 1
| | Delivery Status | 83
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 12
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 2
| | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return Request Initiation | 4
Customer Services Total | | | 144
PreSales | Other Enquiry | Offers | 1
| | Store Availability | 1
| | Store Location | 4
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 12
PreSales Total | | | 21
Grand Total | | | 165

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 4 | 0 | 1 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 2 | 1 | 1 | 3 | 5 | 3 | 15
Javed Aslam | 9 | 2 | 1 | 2 | 0 | 2 | 16
Saleh Ahmed | 0 | 4 | 2 | 1 | 0 | 2 | 9
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 3 | 6
Malek Hosan | 4 | 1 | 0 | 1 | 0 | 1 | 7
Mohd Iqbal | 7 | 3 | 0 | 5 | 0 | 3 | 18
Abdulmajeed Alanzy | 4 | 0 | 0 | 0 | 1 | 0 | 5
RAMI KASSAM | 11 | 2 | 1 | 6 | 1 | 0 | 21
Mohammed Abdulwahed | 3 | 0 | 0 | 1 | 0 | 0 | 4
Hassan Saeed | 11 | 0 | 2 | 0 | 0 | 0 | 13
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shakeeb Arsalan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 60 | 13 | 7 | 19 | 8 | 14 | 121

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 0 | 0 | 1 | 3 | 4
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammed Abdulwahed | 9 | 0 | 0 | 1 | 0 | 0 | 10
Maryam Harthy | 2 | 1 | 0 | 0 | 0 | 0 | 3
Asma Salem | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdulmajeed Alanzy | 4 | 0 | 0 | 0 | 0 | 0 | 4
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
samah Alharby | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 23 | 1 | 0 | 2 | 2 | 8 | 36

Please feel free to reach out for any further clarifications.