Subject: Daily performance summary for LiveSalesman team for Sep 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 22 | 0 | 2 | 28
Waseem Ahemad . Khan | 0 | 0 | 7 | 0 | 0 | 7
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 2 | 0 | 0 | 0 | 7 | 9
Amir Aziz | 2 | 0 | 0 | 2 | 0 | 4
Abu Sufian | 0 | 5 | 45 | 0 | 0 | 50
Jok Kuol | 0 | 10 | 22 | 0 | 0 | 32
Mohammad Faizan | 0 | 1 | 32 | 0 | 0 | 33
Yahkoob Erachat | 0 | 7 | 2 | 0 | 18 | 27
Saleh Ahmed | 0 | 0 | 10 | 0 | 1 | 11
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Rashid Rashoud | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Shakeeb Arsalan | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 5 | 28 | 140 | 2 | 28 | 203

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 6
| | Delayed Delivery (HH) | 2
| | Delivery Status | 33
| | Fresh fixing pending | 1
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 17
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 4
| | Return Request Initiation | 10
| | System errors | 1
Customer Services Total | | | 88
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 1
| | Payment Methods | 3
| | Store Availability | 9
| | Store Location | 2
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 4
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | (blank) | 1
| | Combo | 4
| | Product Specification | 71
PreSales Total | | | 103
Grand Total | | | 195

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 0 | 0 | 0 | 0 | 0 | 5
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 10 | 0 | 0 | 0 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 8 | 7 | 2 | 3 | 0 | 1 | 21
Jok Kuol | 10 | 1 | 0 | 0 | 1 | 1 | 13
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 1 | 2
Yahkoob Erachat | 8 | 2 | 1 | 4 | 1 | 1 | 17
Mohammad Faizan | 6 | 1 | 0 | 0 | 1 | 0 | 8
Ankit Kumar | 5 | 2 | 2 | 0 | 1 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 1 | 0 | 0 | 4
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Shakeeb Arsalan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 14 | 6 | 9 | 4 | 4 | 79

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 9 | 2 | 1 | 0 | 2 | 1 | 15
Yahkoob Erachat | 4 | 1 | 2 | 0 | 0 | 2 | 9
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Saleh Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 3 | 3 | 0 | 2 | 4 | 28

Please feel free to reach out for any further clarifications.