Subject: Tech Support Candidate - VINAY GAUTAM
From: VINAY GAUTAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 22:09:29 -0400

| | Tech Support Test

Name | VINAY GAUTAM
E-mail | [email-masked]
Phone Number | (+91) 9755478749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allied custoria bpo services | Team Leader | 01/2021 | 16000
Previous Employer 1 | Avantika gas limited | Team lead | 08/2020 | 15000
Previous Employer 2 | Redcarpet | Collection department | 03/2020 | 18000

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure your internet working .
2. Window fire wall is blocking access or not
3. Please check site blocking
4. Make sure clear cache and cookies .
5. Make sure this is block ISP provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all open Bluetooth both device and pair the device

What according to you makes you a good candidate for customer service or technical support job?

1.Good communication skill
2.Active listening
3. Sanse of humor

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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