Subject: Tech Support Candidate - Santhosh Kumar
From: Santhosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 22:01:27 -0400

| | Tech Support Test

Name | Santhosh Kumar
E-mail | [email-masked]
Phone Number | (91) 8870257904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon sector 39
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsenkumar | Process associate | Working | 33000
Previous Employer 1 | Monned private limited | Exclation call handle | Sep 10 2020 | 40
Previous Employer 2 | I services | Senior process associate | 2017 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check all cable correct fixed or not and check internet connection. That also same issue restart your computer it will be clear .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all check bluetooth on or off and Mobile bluetooth on and speaker it will be connect.
What according to you makes you a good candidate for customer service or technical support job? | Customer is always correct ... Customer satisfaction it's must. We all are patient only ....
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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