Subject: Tech Support Candidate - Priti Yadav
From: Priti Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 15:48:41 -0400

| | Tech Support Test

Name | Priti Yadav
E-mail | [email-masked]
Phone Number | (91) 9990363643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I.P. Extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhumi | HR-Volunteer | NA | NA
Previous Employer 1 | IMS Ghaziabad UC Campus | Content Writer | 20-07-2021 | 18000
Previous Employer 2 | British Council | Freelance Exam Invigilator | 20-10-2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the error shows 404, I will refresh the page. I can redirect the page or will check whether the URL is fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the phone screen
2. Drop the toggle/menu bar/Open settings.
3. Tap on Bluetooth icon/turn-on the Bluetooth.
4. Connect/pair with the speaker and start.

What according to you makes you a good candidate for customer service or technical support job? | Any technical support team requires efficient, dedicated, and sound members. I have good communication and professional skills along with my academic qualification. I can expand the organization's vision.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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