Subject: Tech Support Candidate - Dhiren Pant
From: Dhiren Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 15:42:04 -0400

| | Tech Support Test

Name | Dhiren Pant
E-mail | [email-masked]
Phone Number | (91) 9971914587
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mansarovar garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shyam Spectra Pvt Ltd | Account manager | Still Working | 44500
Previous Employer 1 | Resbird technologies Pvt Ltd | Assistant manager | 15-07-2020 |
Previous Employer 2 | Interglobe technology quotient Pvt ltd | Relationship manager | 22-07-2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will check my LAN or wifi connection, whether it's connected or not.
2. If it is connected, then I will check if my VPN is on or not or my system firewall is blocking the website. If VPN is open, it will block the website from opening up
3. If VPN is not connected, then I will clear the cookies and other temporary files from the browser history and will re try to access the website.
4. If the website is still not opening up, then I will have it reported further

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker.
2. Switch off the bluetooth in the cell phone.
3. Search for the device name.
4. Select the device name from available devices list and connect it

What according to you makes you a good candidate for customer service or technical support job?

My whole experience till now is in the field of customer experience. I know how to change a negative customer experience into a positive one.
I have handled all types of customers till now, whether its the end user, a supplier, a merchant, a corporate, a shipper of the product, etc. And I have the right attitude which a customer service agent should possess and that is to understand the customer first and accordingly should try to find a solution for resolving his/her concern.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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