Subject: Tech Support Candidate - SAURABH KUMAR
From: SAURABH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 15:23:05 -0400

| | Tech Support Test

Name | SAURABH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9120495566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Server level

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progression infonet pvt ltd | Technical support | 30 | 14k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check website url is correct if is correct then try with https, if not working once open cmd command and ping the website if pinging website and not opening webpage check policy's in firewall is it allow or block. After all you have done with this and website not opening then try in another computer and when not open in another computer then website Domaine problem not system or network.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First power on the Bluetooth speaker, go to the phones setting and see the Bluetooth option, click to on/enable Bluetooth, search device and paired it.
What according to you makes you a good candidate for customer service or technical support job? | I work in a Data center, when I join this organization I was fresher as a trainee, so I can say that I'm good candidate for technical behalf my training.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |