Subject: Tech Support Candidate - Sanjay Kumar
From: Sanjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 15:13:34 -0400

| | Tech Support Test

Name | Sanjay Kumar
E-mail | [email-masked]
Phone Number | (91) 9582227981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tourHQ.com | Community manager | Working | 36000
Previous Employer 1 | Silaris information | Team Leader | May'19 | 27500
Previous Employer 2 | Caretel infotech | Team Leader | Feb'18 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check internet connection is good, if yes then I will advise to add https:// before the website address
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I can click on bluetooth icon to connect or I can go to settings option and check connections. I will ensure that device is visible to everyone.
What according to you makes you a good candidate for customer service or technical support job? | I am having more than 10 years in customer service industry and I have dealt with domestic and international customers. I have worked with DishTV india ltd and handling technical queries of the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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