Subject: Tech Support Candidate - Sophia Singavarapu
From: Sophia Singavarapu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 15:12:35 -0400

| | Tech Support Test

Name | Sophia Singavarapu
E-mail | [email-masked]
Phone Number | (91) 8977981413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vijayawada
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Customer tele services | Quality Analyst | November 2020 | 32000
Previous Employer 2 | Digical tele services | Quality Analyst | March 2015 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Refresh the page
2 Make sure cookies are enabled
3 clear your cache and cookies
4 make sure your web browser is up to date
5 restart your web browser
6 Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Swipe down from the top of the screen
2 Touch and hold Bluetooth
3 tap pair new device. If you don’t find pair new device, check under Available devices or tap More. Refresh
4 Tap the name of the Bluetooth device you want to pair with your device
5 Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Both
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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