Subject: Tech Support Candidate - Prithvi Pal
From: Prithvi Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 15:02:12 -0400

| | Tech Support Test

Name | Prithvi Pal
E-mail | [email-masked]
Phone Number | (96549) 65917
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
IT Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NYKS | System Administrator | 15 sept-21 | 34000
Previous Employer 1 | Interpublic Group | System administrator | 28 feb-2018 | 23000
Previous Employer 2 | CMC limited | IT engineer | 14 aug-2014 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check your internet connection and browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On your bluetooth and connect
What according to you makes you a good candidate for customer service or technical support job? | I am perfect because I have practically experience in this field
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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