Subject: Tech Support Candidate - Kanishk Sangal
From: Kanishk Sangal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 13:50:50 -0400

| | Tech Support Test

Name | Kanishk Sangal
E-mail | [email-masked]
Phone Number | (91) 8076095322
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Microsoft Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step- I will check my internet connection. I will check if my system is connected to Wifi or LAN.
Second step- If connected to wifi then I will try to open some other website or simply do a google search.
Third step -  If that doesn't work then disconnect and reconnect to the network.
Fourth step- Try using a different browser.
Fifth step - Restart the system.
Sixth step - Check firewall and proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth speaker and activate pairing mode.
2) Turn on the Bluetooth of mobile and search for devices.
3) Select your Bluetooth speaker from the list.
4) Click on pair (Press the pairing button on bluetooth speaker also, if asked).

What according to you makes you a good candidate for customer service or technical support job? | I have been using systems (Both laptop and PC) for many years. I know about systems. I have fair Knowledge of this job role. I have an excellent command of the English language (both written and spoken).
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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