Subject: Tech Support Candidate - Manish Kumar Nautiyal
From: Manish Kumar Nautiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 13:45:42 -0400

| | Tech Support Test

Name | Manish Kumar Nautiyal
E-mail | [email-masked]
Phone Number | (+91) 7310725122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun, Uttarakhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 99webhelp | Content Writer and SEO Specialist | 31st March 2021 | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try on Incognito Mode.
2. I will try another browser.
3. I will try on another device to check whether it's a device problem.
4. I will change the network connection to confirm if it's a network issue.
5. I can search the website on google and then I can check the Cached of the website so I can get urgently needed information.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker (Generally starts searching for nearby devices).
2. Turn on Bluetooth on the Mobile phone and find the device.
3. Select the device to pair.

What according to you makes you a good candidate for customer service or technical support job?

1. Deep research and Comprehensive Problem Solving and Analytical Skills.
2. Passionate about getting new tasks to start immediately and complete them on time.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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