Subject: Tech Support Candidate - Ravinder singh
From: Ravinder singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 12:53:23 -0400

| | Tech Support Test

Name | Ravinder singh
E-mail | [email-masked]
Phone Number | (91) 9716863716
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | south delhi kalka ji
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
dos

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | corset wholesale | designer | 31 dec 2020 | 55000
Previous Employer 1 | mega cab | tele caller | | 12000
Previous Employer 2 | airtel | tele caller | | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to re-open in other browser, like:- Microsoft edge, opera, etc. that might have problem of browser upgradation or sometime slow bandwidth
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly need to on the bluetooth device and then search in mobile and make sure device is discoverable  after that find the device name and connect for pairing
What according to you makes you a good candidate for customer service or technical support job? | I am good in this as I am experienced and also done diploma in computer hardware and networking engineering so that I have good knowledge of troubleshooting
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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