Subject: Tech Support Candidate - Musaib Ahmad
From: Musaib Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 12:49:11 -0400

| | Tech Support Test

Name | Musaib Ahmad
E-mail | [email-masked]
Phone Number | (0) 7903235983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KDDI INDIA PRIVATE LIMITED | SENIOR ENGINEER | |
Previous Employer 1 | MICROLAND LIMITED | SERVICE DESK ASSOCIATE | |
Previous Employer 2 | EVISION TECHNOSERVE | DESKTOP SUPPORT ENGINEER | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I would clear cookies cache clear history and then restart the browser and would double check the link (ensuring everything is correct) and once everything done then would check if it's working or not.

2. If it doesn't work (post following the steps shared in point 1) then I would check with the link in alternate browser (microsoft edge or mozilla) to confirm if it's working or not; if not then would restart the system.

3. It nothing works then would check if there is any IT policy blocking the website and if That's the case then need to bypass the policy from firewall post all required approvals.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to switch on the speaker and turn on phone's bluetooth and search for speaker's name and upon finding need to pair the device and once paired we are good to go.

What according to you makes you a good candidate for customer service or technical support job?

Experience
Calmness
Composure
Dedication
Skills etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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