Subject: Tech Support Candidate - Neha Sharma
From: Neha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 12:26:57 -0400

| | Tech Support Test

Name | Neha Sharma
E-mail | [email-masked]
Phone Number | (110090) 9654953767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British telecom | Technical support | 10aug 2021 | 35,000
Previous Employer 1 | Aon hewit | Technical support | 12jan 2018 | 22,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Back Office Operations, Customer Service (International), Technical Support / Helpdesk, IT Operations / EDP / MIS, Middleware, Networking, Telecom Software, Hardware / Telecom Equipment Design, Network / System Administration, Telecom Network Design / Management

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will Put the speaker in pairing mode
Switch on Bluetooth on mobile phone
Wait for the phone to connect
Connect and Play music and enjoy

What according to you makes you a good candidate for customer service or technical support job? | I m a very hardworking and passionate about my work that make me perfect for this job and also as I have many technical skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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