Subject: Tech Support Candidate - Shruti Dangwal
From: Shruti Dangwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 12:23:19 -0400

| | Tech Support Test

Name | Shruti Dangwal
E-mail | [email-masked]
Phone Number | (+91) 8860595980
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tilak Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Telecom | Team Leader | 1Nov21 | 54000
Previous Employer 1 | FIS | Team Coach Production | June2014 | 27000
Previous Employer 2 | Bank of America | Sr.Team Member | Aug2013 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check if my wifi is connected with the device.
2- I will check if the network is fine.
3- I will check if the website is written correctly.
4- I will try to open it in another broswer.
5- I will delete cache and cookies and will try again.
6- Finally I'll restart my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Switch the speaker and press the bluetooth button to put it in pairing mode
2- Switch on bluetooth on your phone from settings and Bluetooth
3- wait for phone to connect

What according to you makes you a good candidate for customer service or technical support job? | I have total 9 years of experience and 7+ years in telecom. I communicate with end customer and the stakeholders on daily basis. So I have experience to deal with customers and to sort any issues and concerns without getting it escalated. I'm managing the team of 23 FTE so thats a plus point too.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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